Returns & Refunds

We hope you love your Filo Social goodies as much as we love making them! Since many of our pieces are made just for you, there are a few things to keep in mind before placing your order.

Made Just for You = Final Sale

All personalized, embroidered, monogrammed, and made-to-order items are final sale and cannot be returned, exchanged, or refunded due to a change of mind or customer selection errors.

Before checking out, please double-check your names, initials, spelling, sizes, colors, fonts, icons, and any other customization details. We want everything to turn out exactly how you imagined it!

Once we've started working on your order, changes or cancellations may no longer be possible.

Something Not Quite Right?

If your order arrives damaged, defective, or different from what you ordered due to an error on our end, please reach out to us. We'll review the issue and work with you to make it right.