Shipping Policy

Good things take a little time, especially when they're made just for you! Here's what to know about getting your Filo Social order from our hands to yours.

Production Time

Most personalized and embroidered orders take approximately 7–10 business days to create before shipping, unless otherwise noted on the product page.

Larger orders, special collections, preorders, and event or corporate orders may need a little extra time.

Production begins once payment is received and all customization details are confirmed.

Shipping & Delivery

Once your order is ready, it's on its way! Shipping times vary depending on the carrier and delivery destination.

While we do our best to get everything out on time, delays due to weather, holidays, carrier issues, or other circumstances outside our control may happen.

Please note that production time and shipping time are separate.

Double-Check That Address!

Please make sure your shipping address is complete and correct before checking out.

Spot a mistake? Email us as soon as possible! Once your package has shipped, we can't guarantee that changes can be made.

Lost or Stolen Packages

If your tracking says delivered but your package is nowhere to be found, we recommend contacting the shipping carrier first.

Filo Social is not responsible for lost or stolen packages after confirmed delivery, but we're always happy to help where we can.

In a Hurry?

Got a special occasion coming up? We get it!

Email us at Filosocialmiami@gmail.com before placing your order to see if rush production is available. Additional fees may apply.